Frequently Asked Questions About Doing Business With Us
Privacy Policy
We do not sell or rent your personal information to other companies.
Your credit card information is deleted once we complete our current business with you.
When you visit our website, we do not track what you look at or where you go next on the internet highway.
Mail Shipments
The post office has told us that they will not even begin investigations into missing shipments until it has been months since the ship date. Accordingly we may limit the dollar value of mail shipments to about $100.
Order Forms
We have an order form on-line that can be printed out and mailed in or scanned and emailed to us. We also welcome orders over the phone. We do not engage in e-commerce, nor do we have an online ordering system currently. Please know we will not accept credit card information via the internet, and we ask that you do not send credit card information in an email or as an attachment, as email is not secure.
Return Policy
Returns require a return authorization number. There is a 15% restocking charge on returnable items. We'll happily take back brand-new items returned to us postpaid within 30 days of our ship date for exchange, refund, or credit minus a 15% restocking charge. Your invoice must accompany your return. A note explaining your reason would help us serve you better. Shipping/handling charges are not refundable. Not all items are returnable. We cannot accept returns, exchanges, or refunds on anything purchased at a quantity discount or which may be labeled "clearance" or "closeout." Dozen or gross prices constitute quantity discounts.
2) Flags 8x12' and larger are NOT returnable: PLEASE CHECK YOUR SIZE before ordering.
3) Custom work and flagpoles, guidon staffs, guidon poles, kits of all types are not returnable, money paid on them are not refundable.
4) Halyard (rope) is not returnable.
5) Stick flags, desk flags, flag kits, NeverFurl kits and parts, hardware kits, sets, flags mounted on a staff, stick, or pole are not returnable.
6) We will not take returns from any order shipped outside the United States unless we shipped you the wrong item. Please understand that we can't pay potential customs fees, duties brokerage fees, or any such costs to accept a return. Sales to international destinations are final and non-refundable.
If after using a product you believe to be defective, please call or email us. We are very serious about your satisfaction with us. You work hard for your money, and we want you to feel that you received excellent value for it.
Deadlines
Let us help! Please make your event dates known to us as soon as possible. Orders in stock usually ship within one business day. Items not in stock generally within 6-15 business days. If you have a deadline, PLEASE ORDER WITH US BY PHONE AND CREDIT CARD ONLY so that we can determine if the products you need can be supplied in a timely manner. Do not assume items are in stock or that they can ship the same day you call. Your event dates are very safe in our hands because we are very specific and never promise anything we can't deliver. We primarily ship using USPS or UPS ground at our discretion depending on the items being shipped as well as the destination. Please allow for time in transit.
Damaged Shipments
Merchandise confirmed lost or damaged will be paid for by the carrier - not you. If your order should arrive damaged, we want to help. Be sure to note directly on the carrier's receipt any damage to the carton. Save it and all packing material for inspection by the carrier. If you accept visibly damaged shipments or opened cartons and fail to note this, your ability to receive credit will be compromised.
Merchandise confirmed lost or damaged will be paid for by the carrier - not you. If your order should arrive damaged, we want to help. Be sure to note directly on the carrier's receipt any damage to the carton. Save it and all packing material for inspection by the carrier. If you accept visibly damaged shipments or opened cartons and fail to note this, your ability to receive credit will be compromised.
Checks
We accept checks under the terms that the issuer agrees to pay a $20 fee on any check returned to us for ANY reason. Checks with unreadable signatures or lacking pre-printed addresses will delay orders. Please include your phone number on your check. Also, mail order checks may be held for clearance before shipping.
Foreign Orders
Payments by Visa, MasterCard, or international money order in U.S. dollars drawn on a U.S. bank only, please. Any shipping/handling fees we quote do not include any customs fees, brokerage fees taxes, or any other fees imposed on the other end by the foreign government. All such additional costs are the sole responsibility of the purchaser, and we have no idea what they are.
CANADA: We can ship using UPS ground. Contact us for a quote by telling us what you want to order and giving us the shipping address.
For any other countries, we will no longer ship to
foreign address using mail. Sorry. Here is the story about shipping to foreign
addresses and why we won't use the mail anymore: We will only ship using FedEx
or UPS which, however, makes it too expensive to ship inexpensive merchandise.
The shipping cost is far too much compared to the cost of the merchandise. It is
so expensive that it is not worth working up the cost to ship inexpensive items
because no one will do it.
CUSTOMS: Keep
in mind that FedEx can tell us when your shipment has reached customs, but only
your government can tell you how long it will take to clear customs.
Sales Tax
We only collect sales tax for things we deliver within New York State. We must collect your local NY State sales tax on the amount in the "Sub-total #2" box on our order form. NOTE: There is no tax on USA and New York State flags and flag kits. Exempt organizations must have form ST119.1 properly completed and on file with us before we will exempt the transaction from tax. A tax number alone does not satisfy the law and makes us liable for penalties unless we collect the tax. Unfortunately, you are not allowed to just say "we are tax exempt." Please remember there is a difference between a FEDERAL tax-exempt number and a NEW YORK STATE SALES TAX exempt number. Combined shipping and handling are taxable per New York State.
Disclaimer
Product availability and pricing are subject to change.
If important mailing address information is left out, we do our best to correct the address you give us by putting it through our databases. UPS will charge an ADDRESS CORRECTION FEE on EACH carton in the shipment rather than return the shipment. This fee is a minimum of $16 per carton and is even more with air shipments. Any such address correction fees are the responsibility of the purchaser and will be charged to your credit card.